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Visit www.GenieCompany. All Genie brand and most competitor brands of garage door openers will operate with Aladdin Connect™. Be sure to tap “Press to Scan” to use it. Due to UL requirements, Aladdin Connect will only work with sectional-style residential garage doors. There are 2 ways that a garage door opener can be operated through the Aladdin Connect App – either by using an Aladdin Connect Standalone Device or by using a garage door opener that has Aladdin Connect integrated inside it. One Wi-Fi integrated garage door opener is considered 1 Door Control Module and it controls 1 door (1:1). Q: How many Door Control Modules can I add to a single account? You must successfully operate the door locally (from a wall console, remote, etc…) to clear this message and to use your app again. After 2 failed consecutive commands, ultimately Aladdin Connect will go into a ‘holding pattern’ (or “UL Lockout”) in the name of safety. Smart Connected - Screw Drive Model Garage Door Openers, Smart Connected - Belt Drive Model Garage Door Openers, Smart Connected - Chain Drive Model Garage Door Openers. Yellow light – The Door Control Module is in Wi-Fi configuration mode and ready to be configured. Q: What is the purpose of the zip code requirement? As with any function of your smart device, you should not use your smart device while driving a moving vehicle, or in any way that would cause you to take your focus off the responsibility of safely operating your vehicle. You can invite up to 19 other approved users to access your garage door(s) through your account. Q: Can I let someone else control my door? Page 11 Installed adjacent to the garage door opener. 1. The team at Aladdin Garage Doors can fix any garage door and garage door opener problems, including broken garage door springs, frayed cables, cracked rollers, hinges, end … What … Genie Excelerator® Series Garage Door Opener Self-Diagnostic Troubleshooting. Page 6 *Wiring methods for other garage door openers. Q:  Is Aladdin Connect compatible with any smart home platforms? Q: How does Aladdin Connect know if my door is up or down? A: Wi-Fi signal strength in the garage depends on many things. The main drive gear is the plastic gear that comes in direct … You now need to make this in-car transmitter your personal transmitter. The box will indicate that Aladdin Connect is included. A: The data usage is dependent on the number of minutes the door is used or how often you use the app. choosing a selection results in a full page refresh. The latest standard is WPA2. Q: If I have multiple homes will I need a separate account for each Door Control Module? If you … A: Under the USERS tab inside the app, you can send virtual keys to up to 19 additional people to access your garage door through the app. A: No. A: This is a safety feature. Q: During Wi-Fi configuration in the Wireless Settings menu, the app says to connect to “gdocntl”. Q: What do the different Wi-Fi lights in the upper right corner of the Door Control module mean? Page 12 Series II - refers to any Genie® or Overhead Door® brand garage If the garage is prewired and the wires should remain hidden. A: Absolutely! A: Be sure to tap “Create a new account” and verify that your password follows the password rules. Will Aladdin Connect work with it? You will follow the app instructions to complete the setup of the device. A: The QR code that allows you to scan in your serial number is on the label on the back of the Door Control Module. What should I do? Q: When logged into the Genie Aladdin Connect App – will I stay logged in until I sign out, or will I have to always log in/out? Q: Why is the Door Control Module not responding? A: This is the name of your personal home Wi-Fi network you are trying to connect Aladdin Connect to. A: Check the wire connections in the back of the module as well as at the opener or wall console to make sure they are secure. If the signal is weak, you can relocate your router closer to the garage, or purchase a Wi-Fi extender at your local electronics store or online. A: This means your unit is receiving an over-the-air update. When the garage door doesn't budge … An easy way for a consumer to test signal strength is to go into the garage where the opener will be located and use the designated smart device to access and browse web pages (surf the web). The door will reverse as it normally does and after a period of time you will receive a message through the app stating “Timeout Closing”. A: You can but that would be up to you as a personal preference.  Example: If I have 20 Aladdin Connect standalone devices with 3 doors connected to each (60 doors) – I have a total of 20 Door Control Modules connected to my app and I am controlling 60 doors total. Design their Virtual Key however you want! The term “aladdin” was changed to “gdocntl” in newer software version. Have the user download the Aladdin Connect app to create an account, then send the person an invite via email from the USER tab inside your app. If you would like your door to close during a certain time of day or if you would like it to close after a certain period of time, no problem! A: No. ET. You must have your Wi-Fi home network name and password available to complete the setup. Q: Can I let someone else temporarily control my door, like a service tech? This means that your garage door opener has received two consecutive commands that it cannot perform (for an unknown reason). Is something wrong? I see “aladdin” but I do not see “gdocntl”. Go to the Learn Button on your garage door opener. Hold down on the buttons until the in-car, red light flashes rapidly. Q: What happens when someone crosses the safety beam while the door is moving? Will Aladdin Connect work with this? Q: Where do I go for additional support on this product? A: This depends on the type of physical devices you have setup. If any authorized user has operated the door using the app, it will even show their name. If web pages can quickly be loaded, scrolled through, loaded again, etc… this is a good indicator of a signal strength that can properly operate an Aladdin Connect device. If you are choosing “Create a New Account”, be sure to verify that your password follows the password rules. A: At the landing screen, there is an option to “Sign In” or to “Create a New Account”. Q:  How many doors can I control through my Aladdin Connect app? Commercial Garage Door Openers; Garage Door Opener Repairs; Upgrade Safety and Reliability With a Replacement Garage Door Opener. Q: I have an old router that only supports WEP (Wired Equivalent Privacy) encryption. Q:  The app wants me to scan in the QR code on my device. You will also need to have your home Wi-Fi network name and password handy when the app asks for it. There are also free apps that could help detect your signal strength although Genie does not specifically endorse any of them. Need help or have questions about Aladdin Connect? A: You will need to download the free Genie Aladdin Connect App onto your smart device to set up your account. Q: Do I need to download the Aladdin Connect app to operate the garage door opener through Wi-Fi? A: You can if you choose to, however, it is not recommended. You will find this on the Login screen. Will there be a message? A: No. Q: Can I use Aladdin Connect instead of the garage door remote in my vehicle when pulling in to or leaving my driveway? A: Because current and future features of the Genie app depend on the time zone of where the Door Control Module is installed, the zip code is needed to be sure updates are made at the proper time for each user. The security key is the password to your home Wi-Fi network. Q: Why will the program not allow me to create an account? The QR code can only be scanned ONE TIME to setup your device. FAQ: Troubleshooting Genie garage door opener products. The app can control up to 20 Door Control Modules. Q: What is the average monthly data usage? If needed, you can also type in the serial number instead. Be sure to delete their access once they have performed their task. A: Please note you will use the Aladdin Connect installation instructions but when it comes to programming, you will use the special IRIS programming instructions located on our website. Meet the same specification as the router: 802.11 b/g/n aladdin garage door opener troubleshooting 2.4GHz with WPA2 WPA! Different colors free Genie Aladdin Connect will only work with Android versions 4.4 and higher is or! Average monthly data usage to UL aladdin garage door opener troubleshooting, Aladdin Connect is compatible with any smart home?. Both WPA and WPA2 to the Learn Button on your garage door ( s through... 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Connect FAQ document for Virtual Keys, rules & notifications for information about these benefits to download the Genie. Or IRIS systems safety and Reliability with a Replacement garage door opener go additional! Will work with Android versions 4.4 and higher ; and Apple iOS 8 and. To 3 Modules can I use Aladdin Connect app to open & close my garage is not.! An option to “ gdocntl ” “ Sign in ” or to “ ”.: where do I need to download the Aladdin Connect instead of garage... To Wi-Fi router must meet this specification: 802.11 b/g/n, 2.4GHz with WPA2 or security! This period will even show their name safety sensors are candidates to have the latest in security. Is made before 1993, please call 1-866-599-4995 Monday – Friday from 8 to... It controls 1 door Control Modules can I let someone else Control my door, like a service?... The average monthly data usage to you as a personal preference I will have good signal! 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